We stand behind the quality and care of what we make. Because some of our products are crafted for personal use or produced to order, return eligibility varies by item. Please review the details below, and don’t hesitate to reach out if you have questions — we’re always glad to help.

Body Care & Consumable Products

We offer a 30-day satisfaction guarantee on body care products.

• Returns must be new and unopened
  
• Requests must be made within 30 days of delivery
  
• Once approved, a refund will be issued to the original form of payment (minus shipping, if applicable)
  

For health and safety reasons, used or opened body care products are not eligible for return.

If you believe your product arrived damaged or defective, please contact us and we will make it right.

Apparel (Made to Order)

Our apparel is made to order in partnership with trusted production partners.

• All apparel items are final sale
  
• We do not accept returns or exchanges for sizing, color preference, or buyer’s remorse
  

If your apparel arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery and we will arrange a replacement or refund.

Wall Art & Prints

Wall art and prints are produced to order and handled with care.

• All wall art is final sale
  
• We do not accept returns for changes of mind or preference
  

If your artwork arrives damaged during shipping, please notify us within 7 days of delivery so we can issue a replacement or refund.

Shipping & Fulfillment Notes

• Items fulfilled by different partners may ship separately
  
• Production times vary by product and are noted on individual product pages
  
• Shipping costs are non-refundable unless an item arrives damaged or incorrect
  

How to Request a Return or Report an Issue

To request a return or report a damaged or incorrect item, please contact us at:

contact@theunordinaryco.com

Include:

• Your order number
  
• A brief description of the issue
  
• Photos (if the item arrived damaged or incorrect)
  

We aim to respond within 1–2 business days.

Final Notes

We approach every order with care and intention, and we ask the same understanding in return. If something doesn’t feel right, please reach out — we value honesty, fairness, and doing business with integrity.

Thank you for supporting The Unordinary Co.